RETURNS & EXCHANGES

How to Make a Return or Exchange

We want you to be 100% happy with your purchase! If for any reason you’re not thrilled, please send an email to contact@topunderwear.com. We’ll do our best to make it right. Please note specific terms below. 

To make sure you get the right product, we recommend that you refer to our size chart before purchasing. Returns and exchanges are not only costly for our small business but also for our planet.

Please note: 

• Any sale items are final sale.
• Our 1st Pair Guarantee: Order one pair of our men's or boy’s underwear to try and if you don't love them, let us know within 30 days and we'll give you a store credit for the same value. 
• For hygiene reasons, we can’t accept returns or exchanges of any undergarments that are opened at all. 
• Other items should be in their original packaging for returns or exchanges. 
• If you’d like to return or exchange items within 30 days of delivery date (90 days for holiday extended period), please send an email to contact@topunderwear.com. Any return label charges, original shipping charges apply.